Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. If youre going to continue to display the variable editor, you should use one of the other methods above to accomplish what you need. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. All things ServiceNow These solutions can be used in a variety of places, but will most often be applied to the Catalog Item, Catalog Task, Incident, or Change Request tables. Thanks for the quick response. When submitting a Service Request, the requester can add attachments using the icon located on the form header. We have separateUI policies option available for every catalog item. Thanks. The rule worked if the catalog item contained no labels or if the labels preceded checkboxes. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Is there a way to hide those? When tested, the submitted form is empty. Catalog Items contain questions that gather information from users to create a record in a table. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. Not immediately, but as soon as you make a change to a task with variables on it for example, all the disabled variables will be empty when you re-open the form. Oncelledit is not available as it is not required to as well. Customers sometimes ask for an [Add Attachment] }); Hi, I need help, I have the following client script that I want to hide 3 options in the state field and the Resolve Incident button based on the severity field and if the person has the severity_manager role. Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. I am only looking to add a Reopen Incident button. I created a button for cancel on the service portal using this site thank you it was so useful! thanks. That icon is not always very noticeable. Can you please help me on this. Keep it up. A common feature requestfor Service Portal is to be able to add custom buttons to the sc_request or ticketpage similar to the way you couldadd UI actions to a form. It should look like this if everything went as planned: Looks like everything worked! Thats a great addition. Workflow are more reliable and flexible than execution plan. Attachment When submitting a catalog item request, this variable lets you upload an attachment for a question of the item. }); I did try this and its not hiding the context menu . I am on Fuji patch3-04-07-2015. On Application [Global], this worked fine in Istanbul P3a. Workflow can be created through graphical editor tool (Workflow editor). As it turns out, the problem with the Abort on Variable Change Business rule was caused by our apparent misuse of Label variables. Ive updated the code above with the better solution. Based on Marks fix, the code should now be fixed to use readOnly instead of disabled. elmt.Disabled = true; This issue only happens in IE. Thanks. what I wanted to do was have a reverse on hiding the button, Im using UI policy run scripts and I have Execute if true script running fine, but I dont know how to show what I hid and put it in the Execute if false script. Thanks for pointing this out. In Workflow editor there are lots of core activities such as Approvals (Group approval, User Approval, Approval Action, Manual Approval etc, Conditions (If, Switch, Wait for condition, Wait of WF Event), Notifications (Create Event, Notification), Sub flows, Tasks (Catalog Task, Create Task), Timer and Utilities (Branch, Join, Return Value, Run Script, Set Values, Turnstile, Unlock etc). Upgrade Your Service Portal to ServiceNow Employee Center, Featured Portal: Employee Center Intranet for an American Footwear Company, Webinar: Roll out a One Start Shop Portal with Employee Center, Top 5 Features in the ServiceNow Tokyo Release, https://serviceportal.io/using-events-communicate-widgets/, https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922. I have written the following condition in a business rule: In attached below video practical implementation of creating. This is in the continuation of ServiceNow Certified System Administrator Preparation Dump Part 1 .Study material posted below is not offici Access control list or ACL in ServiceNow helps to control that what data user can access and how he can access it. That shows all of the variables by default in a readonly form. If the label preceded a text field or was used alone, the business rule aborted the update no matter what field on the form was changed. I am trying to hide the reference icon for any reference variables on the Request Item form for end users. Did you figure this out? I needed to make all variables on sc_task (Catalog Task) form read only. I know we can make any variable mandatory from the get-go, but I need it to be mandatory for only one task that the workflow generates. You can reproduce it simply by using g_form.setReadonly(variables.myDateVar, true) in a standard client script and saving the form. elmt.disabled = true; Not sure if its in conflict with something else Ive done, but when I deactivate the code the variables stay after an update. Regarding the if action = resolved code block, what is the best way to address having a pop up box to confirm that you want to resolve the incident? adsbygoogle = window.adsbygoogle || []; Thanks Jason. function onLoad(){ I dont have a client script that hides just those buttons on a single form but It can probably be done. It's possible to do this by using the Default Value field of a Service Catalog Item Variable, and you can also pass in instance options in this manner. }, >> $ (Prototype), $$ (Prototype selector) What if I have a form widget and a custom button widget on same page. If you could elaborate a workaround for this issue that would be greatly appreciated. Can you let me know how you implemented hiding the button when state is not resolved, I am new to Service Portal and hence I am asking this noob question. Im trying to add a button to update a field in the HR Module (table=sn_hr_core_case) but when I reload my page where I have added the widget I receive a bunch of read errors at the top whic are: -Server Javascript error Cannot read property table from undefined -Line number 4 -Script source code logged to browser console -failing widget: Opus Reapproval (sys_id of my widget). In looking around I found posts around JavaScript that keeping a field as Disabled doesnt allow it to be submitted, so my theory is/was that since the value isnt being submitted, Service-Now is thinking that the field was changed to be a blank or default value. We have to make sure that we should also select the required catalog which contains the category we have selected. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years experience in web development. Is there a way to get this to work in Eureka? Can I know how to create a custom button to create a new incident on portal ? Weve got all of our variables read only on our RITMS and Catalog Tasks but Ive come across a problem where the fields wont scroll in IE8 so if the user adds more than 5 lines of text to the field, the rest is lost to the person working the ticket. Maybe in a tab? When setting a value, ensure the data type of the field matches the data type of the value you enter. Let's have a brief on service request catalog in ServiceNow. Submit catalog item using a script2. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. You can also view the icons within. Hey Brent, I dont know of any issue with the script. Thanks for the information. I dont have a pre-built script for those. //Hide list collector icons I actually think theres a much better way to disable these now. This was just what I was looking for, thanks for sharing. This is just an example to get you started. i have two catalog variables location and stock room. * | ACL in ServiceNow. I just updated the article with the updated script. Found out how to do it. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices. Give this a try instead and see if it works better for you. For example, you might want to render a Button widget in the catalog item that does something or navigates to an external URL. Im sure it is just using the default style, but I dont know where or how to override that. Your email address will not be published. Basically ui policies are used for client side scripting or for client side field manipulations. Works slick. take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! Normally a script would do a direct assignment, for example, gr.category = value . The issue you describe affects both date and date/time variables and doesnt have anything to do with the script here. The solution is documented here. Create custom action buttons in Service Portal - ServicePortal.io Create custom action buttons in Service Portal A common feature request for Service Portal is to be able to add custom buttons to the sc_request or ticket page similar to the way you could add UI actions to a form. Ive modified my client script code above to fix this issue. Any info would be greatly appreciated. Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. $$(.icon-chevron-left)[0].hide(); // Back Button I've updated the article. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Applying_Roles. The difference for the most recent poster was that the variables were to be shown on an Incident form (which had been generated by a record producer). I added ng-if=data.showButton to the HTML template. img.hide(); ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. Hello, Still no luck. }. Is u_review an actual form field or is it a variable as well? } This not work for the HTML variables type. response.sys_id : $scope.data.sys_id; loadForm($scope.data.table, sysID).then(constructResponseHandler(response)); }); My button widget has a glide object of the same table and record as the form, but when I try to pass it, it is still not updating the form. If youre running on Calgary, there are actually better options now with UI policy and Client scripts. Thanks for posting the feedback here. solved the issue Im having with making variables readonly, dont have to wait for the hi server to solved the problem I raised. I was just thinking if there was a class called header on the top buttons, we can look for any buttons on this form that isnt in header and then remove those. Please let me know how it works. I think you need to use current.variables.location instead. Such as approvals, notifications, call other workflows, rollback, various conditions, timer etc. Thanks you so much, Mark.. From what Im seeing, setting a variable to disabled in Calgary seems to behave differently than it did in Berlin and results in actually modifying the contents of the variable to be blank in the Options (sc_item_option) table. Thank you! Sorry I wasnt more specific on the variables. item.hide(); Adding Icons to UI Action Buttons in ServiceNow. I now tried to created a request approval button on the service portal which works exactly as i need it to, however the button visibilty should only show when on the change_request ticket form and seems to be coming up on incident as well, so i think Im missing something because its not reading my visibility code. Ive used the client script code provided and it is still resetting my date variables. $$(.icon-menu)[0].hide(); // Context Menu ServicePortal.io is an independent ServiceNow blog that focuses on the new Service Portal, ServiceNow CMS, and building custom apps on the ServiceNow platform. They are really designed for edge cases where there is no other real solution available. Then Submit button would be used when its complete/final? We just want to display a clean Request Item record with the variable values to the end user. This doesnt seem to work in Service Portal. Hi Nathan, thanks for the post, very handy indeed. Is anyone else seeing that behavior? i have a business rule to set reference_qual for stock room. My work around was to add an additional onSubmit client script that sets Disabled to equal False instead of True, so the values are saved and seen the next time around. April 17th, 2017 | 18 Comments. Article task helps you to hands on or practice on catalog item.
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