All rights reserved. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Please see the following important information about your luggage tags. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. The Cruise season kicked off in 2021 with sailings to Alaska, bypassing Canada. 1. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Still have questions? Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Kids Club. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Please keep this available for check-in. No smoking of any kind will be permitted on any stateroom verandah. Holland America has now followed the rules implemented by Carnival Cruise Line and Princess Cruises ships and banned smoking inside the company's casinos onboard. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Login to your account before you ever step onboard to get prepared for your journey. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. I was welcomed aboard the Holland America Koningsdam as part of a test . Requests will be confirmed or waitlisted at the time of booking. In your stateroom you will find laundry bags and price lists conveniently located in your closet. locations will accept major credit cards, and some will accept U.S. dollars. Guests may check no more than 3 pieces of luggage per person. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Please have the ships name, your partys name and stateroom number before you call. No more waiting for printed cruise documents. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Limitations apply. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Explore dates and rates on this ship for 2022 and 2023. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Room Dining is available 24 hours a day. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. There are so many choices on your Holland America Line cruise. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. 1-206-626-7353 to add services to your itinerary. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect: For the comfort of all of our guests, all staterooms (cabins), showrooms and most . Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Our As You Wish dining lets you select the venue and style thatsuits you. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. be subject to their currency allowances at the current exchange rate. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. You may also receive arrival documentation from Immigration when arriving at the airport. No additional deposits will be due until final payment. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Next are listed HAL's first departures by . Cooking facilities onboard are not considered kosher. Mobility Equipment: The safety of our guests and crew is our number one priority. Passengers found to be smoking in their cabins or on their balconies will be charged a $250 penalty fee, per day. Wishful thinking I. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Effective on all cruises departing on or after January 4, 2013, our smoking policy will change to reflect our commitment to the comfort of all of our guests. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Please log in to purchase your shore excursions. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Telephone: At some point in your travels you may experience an emergency. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. The representatives will help you with luggage tags. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Reconfirm any special requests with the Maitre d after you board. Promotional credits are nonrefundable. Holland America Line does not recommend storing medication in any mini-bar. A 3% service fee will be added to your onboard account for all cash advances. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Shops On Board: A world-class shopping experience is just steps away. Additionally, you can call the ship directly from the shore. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. Beach Towels to take ashore will be available upon arrival at the Gangway. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Please contact us or your travel advisor for more information. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Casual dining is available in the Lido Market every night. All other questions and concerns regarding air arrangements should be directed to your travel advisor. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Personal checks are not accepted on board. The best time to book your next cruise is while cruising with Holland America Line. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. You will need to provide health certificate documentation for the animal in your ports of call. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Important Customs information and shopping maps will be provided at the talk. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. [ Back to Top] Azamara The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. You will be responsible for all costs you incur to join the vessel at the next port. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. A passport is still the preferred document. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Additional information concerning Customs matters will be provided during your cruise. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam, Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time, Copyright 2023 by Vacations To Go. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. You will claim your luggage when you arrive at your final airport destination. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Please be sure you understand the requirements for a service animal to disembark in each port of call. For further information on our relationship with airlines, please refer to your Cruise Contract. Keep these items close at hand in your purse or jacket pocket. In order to make returning home as smooth and easy as possible, please take note of the following tips. Smoking is permitted in designated exterior open deck areas of all ships. Bidis essentially flavored cigarettes are not generally permitted entry. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. It is also your access card to your stateroom. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Any guest who smokes inside staterooms or on verandahs in violation of Holland America policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. Hours are from 6:00am until 9:00pm. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! There are three cruise lines Costa Cruises,Holland America Line and Princess Cruises, which allow e-cigs to be smoked incabins. Please log in to purchase your shore excursions. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. purchased prior to or during your cruise. Smoking Policies are subject to change by the cruise line. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. (See section for Bags VIP Luggage Delivery below for details.). You may order hot water from our complimentary In-Room Dining service 24 hours a day. If you do not see our representatives, pleasehave one paged. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. Holland America Line Image With a small handful of exceptions that vary by vessel, Holland America bans smoking in all indoor areas on its ships, including staterooms. To book, or for more information, simply visit your Future Cruise Consultant. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies. Please keep this in mind when packing. Outdoor smoking areas are clearly posted throughout the vessel. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! All professional services are available from 8:00am until 10:00pm. All onboard purchases and services are charged to your account by using your stateroom keycard. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Some reading there would be beneficial. Kind of pointless to have a bank of non-smoking slots located right next to the smoking end of the bar! Customs officials will not be available at the ship during check-in to register valuables. If these have not yet been provided, please ask your Stateroom Steward. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. You will need to provide health certificate documentation for the animal in your ports of call. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. As previously, in-cabin smoking is also not allowed. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Manage your cruise with our free app! And if you're sailing with Avalon on the Mekong or Ganges River, smoking is permitted only in designated areas. Holland America Smoking Policy. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Call us toll-free at 1-888-425-9376 or 206-626-7320. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Holland America Line assumes no responsibility for the items listed above. On 10/24/2021 at 9:50 PM, Blackduck59 said: I wonder if when the current No Smoking in the casino show a rise in casino play maybe they will decide to make it permanent. Registration is free and there is no obligation to bid. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Once completed, all guests will be allowed to disembark. Mail is provided to the Port one hour before sailing. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Posted May 25, 2021 If you look at the top of the board there is a "Sticky" on smoking. For this reason, Holland America Line has size and weight guidelines for scooters. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Times and locations can be found listed in Navigator and the When & Where program. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. will be located near the entrance to the pier area where you will be checking in your luggage. At some point in your travels you may experience an emergency. If we do not have your information by this deadline, you will be unable to sail. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. ), after handling money and pens, and after using the restroom. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. If downloading or using off ship, your regular carrier rates may apply. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Then sail away for your romantic honeymoon! Want to read your email, catch up on the latest news and check your finances? You are responsible for complying with the policies. Anyway, was so looking forward to my first X cruise in March, but we just did a Lift & Shift to April 2022. Motion sickness medications are available for purchase onboard. Depending on the handset and the carrier the user may be required to select Roam on the handset. A luxurious dining experience in a room graced with fine art and antiques. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Place them in a carry-on bag or keep them with you so you can access them easily. Items that should be registered generally include those not manufactured in your country. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship.
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