Can I get a refund for lost or stolen passes? Your Clipper Card must be tagged on the Clipper reader on the bus, station, dock, platform or with a transit agency staff member in order for your fare to be considered valid. Phone: (510) 464-6435 Once you hear a single beep that means youve paid your fare and are good to go! It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Can two people use the same card at the same time? Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. You will need to use this new email address the next time you log in to your online account. Annual Pass Applicationwith Terms and Conditions. Alerts are still available by subscription. No refunds shall be made for purchased passes. Yours is the first email Ive gotten on this issue. Please have exact change ready when boarding. Choose to stay logged in or to log out. There's no need to open an app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The exception is BART HVD, which will be available the following day. Cash value and transit passes are not interchangeable. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. (opens in new window). The same Clipper card must be used when tagging from local to express routes. Lost or stolen Day Passes or Monthly Passes will not be replaced. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Lost or stolen Day Passes or Monthly Passes shall not be replaced. WebMonthly Passes. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. See the Apple Pay How-To page for more details. Scan this QR code to download the app now. Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Imagine you want to take a trip on SMART that costs $5.50. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. I no longer need to use Clipper. On the cable car, the conductor carries a handheld card reader. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was charged the wrong fare. See the, To add a card to your Android phone, open Google Pay and click the + sign. Paratransit trips are not included in the Clipper BayPass program. You can use Clipper cards on all Bay Area transit agencies. VTA's EZfare app has been replaced by the Bay Areas regional transit fare payment app,Clipper. Roadshow, Please turn on metering lights to make morning commute smoother: Roadshow, Are LA drivers better than those in the East Bay? Scan this QR code to download the app now. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Phone. Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. Log in to your Clipper account. A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. 55-A West Santa Clara Street Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. The most you can load online at any one time is $255. WebWhat should I do if my card is lost or stolen? Add Clipper to your phone before you take-off! We notify customers 30 and 60 days before the expiration date of their payment card on file. It's simple, saves you money and you can start anytime of the year. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). All rights reserved. Learn more about Clipper, including how to get and use your card. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. Three beeps and a red light means your card wasnt accepted. Phone. Otherwise, you will be logged out automatically. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. What if I buy a new 31-day pass before my current pass expires? This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Clipper can also be used to unlock Bay Wheels bike share bikes. They make getting there, and back, so much easier! Riders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. When does the new 31-day pass become active? Riders paying with AC Transits mobile payment platform don't need to pre-pay for a We strive to have /r/askSF serve as a reference to SF Bay Area resources. WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. The SFMTA offers two types of monthly passes: Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. Your 31-day pass becomes active the first time you use it to pay a fare. See the. It currently shows I have the amount in the Allrightsreserved. Three-day grace periodnot applicable forBART access. Riders who purchase a Local 31-day pass can take unlimited local rides within the East Bay. Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. We are unable to display alerts at this time. Cookie Notice Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Learn how to apply. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. and our Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. For more information, visit Sales and Service Locations. Can I have more than one card in my Clipper account? The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. Clipper says it does not take funds away, even if the card goes unused for years. SmartPass is a deeply-discountedannual calendar-year pass institutions can provide to employees, residents or students. Open the Clipper app and select the card you want to set up for Auto-Reload. On a successful tag, lights and a "Travel OK" screen will appear on the machine. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Cash value must be loaded prior to tagging on the express route. You can also use it as a photo ID when paying with cash. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Skip top navigation. The EZfare app is no longer selling tickets, and customers are encouraged to purchase their transit fare through the Clipper Card mobile app. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. And, to get it back, its an hour on hold, and three to five business days.. Select Clipper card and follow the instructions to add a card and load value. Key Clipper information translated to Spanish. Where can I buy or load value on a Clipper card? Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. If your card just doesnt work, call Clipper to check your cards status and request a replacement. Why is my Clipper card blocked? ALL RIGHTS RESERVED. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Orders must be submitted a minimum of 10 business days prior to the date needed. Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. Skip the side navigation menu and go to the main content. Foreign coins and VTA light rail operates on a proof-of-payment system. A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. No, transit agency ticket offices cannot load value to mobile phones at this time. Why wasnt I notified this would happen? Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. Pay With Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. If you already have a card, you can choose to set up Auto-Reload when you load value online. Limited-use tickets are not available on phones. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. This is just another barrier to transit: an opaque payment system. Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. It depends on how you buy your pass. Express Fares are forExpress Bus routes only. Thats three months of travel for the price of two Youth Monthly passes! If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Prior to that he was an assistant sports editor at the paper from 1984-1987. No notice, even though they have my email? How long do I have to pick up the value before it expires? For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Violation of California Penal Code 640 is punishable up to the maximum penalty allowed by law. Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. Children under the age of 4 always ride the BART for free. VTA light rail operates on a proof-of-payment system. Lost or stolen Day Passes or Monthly Passes shall not be replaced. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. For example, a monthly pass for July is available for purchase from June16through July15. Thats why we say to allow a few extra days if you are picking up your value on a bus. SamTrans Mobile App How does Auto-Reload work with monthly passes? Choose your payment method and complete the order. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Select "Transit card" and "Add Clipper card". Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. This means we couldnt process your payment for automatic reloading. Information can be found by visiting the Santa Clara County Superior Court's website. My spouse, relative, or close friend needs help managing their registered Clipper card. You can load up to $300 on a Clipper card. The She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. Riders can apply for the program today at clipperstartcard.com. To order a Clipper card, visit Get Card. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. I recently registered my card but for some reason my card is still pending and tomorrow is going to be the 5th day. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. I'd probably go to a ticket Skip top navigation. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. You'll need to verify your birth date with an accepted form of identification for a Youth or Senior Clipper card. My card/value was blocked due to an expired credit card. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. The RTC Clipper Card brings discounted transit to disabled riders under age 65. You can use them to load and reload cash value and passes and take advantage of any available transfers. Need a Youth or Senior Clipper card right away? On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. When will I be charged for my Auto-Reload value? Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Muni Only "M" Pass: Provides unlimited rides on all Muni service, including cable cars. The reason for this has to do with how much space unused orders take on their computer system. MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? The money is still missing. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Your card should arrive within 5 to 10 days.
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