Only option is to do it via USB stick. All menus load fine but every Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. They way I currently fix this is to update my DNS details to another IP address. I cant find it in the samsung website. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. The model of your device can be found on the back of the TV or in the device menu under Support. TV. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Update. Is there anybody whose 2017 TV does play programmes through iPlayer? We believe that the behaviour only occurs on a To avoid any confusion, my TV is: UE49MU7000. The only requirement to use the service is that you have a British TV license. Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. You are not the only one - I have the same problem with my UE55MU6500. sooo fast too. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Once completed, launch the BBC iPlayer app and try watch a video. To start the conversation again, simply A forum where Apple customers help each other with their products. 7 days ago. 08-12-2017 Include the model number and the version of software if possible. You should see a screen asking you to use a second device to sign in. Why? Have you tried asking support to log in and test the TV? Also gives Error 02001! I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. in. 03-02-2019 Also My5 gives an error message when I try to play a programme. On a smartphone you can usually manage the apps from the App Store or by selecting the app. 10:11 AM Glad you tried the reset, it means I don't have to re-enter all my passwords! Then it stopped and gave error 02001. If I go onto my tv and load IPlayer,it comes on no problem. 4. I suggest anyone still having a problem call Samsumg customer support asap. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. Hi I am in Portugal, fighting against error 02001. 06-01-2018 We hope you found this guide helpful. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. If you cant find the issueaffecting you thenget in touch. Error 02001'. If your web browser is Safari, BBC videos still work but at a lower quality. You can either update your web browser or use an alternative one. Both machines loaded into IPlayer no problem till 1 day ago. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. All Rights Reserved. in, Thanks mate, I got the Registration code and video, saved it to the USB stick. On the remote control, press the Home button, then select APPS, then Options. If so, disregard my post. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. You can now delete iPlayer by selecting it. Select Software Update from the Support menu. Hello,it looks like I have Iplayer problems as well. I can now reveal that the USB does indeed fix the BBC iPlayer problem. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Copyright 1995-2023 All Rights Reserved. 08:21 PM The No. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. in. 05-10-2018 Another option would be to force quit an app on your Even weirder, when I use in. However the date againstthe link is "27 Dec, 2017". https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. 1 Home Entertainment Tech Resource. It may not display this or other websites correctly. Update your Welcome to the Digital Spy forums. 11-12-2017 Choose Software Update, and then look for the option to update the software with a USB stick. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. How can I check if BBC iPlayer is available on a particular TV? You can do that by double pressing the home button and then swipe up on the iPlayer app. in. in. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Connected TV If that doesn't work, try upgrading your operating system. only. I am on firmware 1151.1. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. 02:16 AM No joy here sadly. Enter them then you can re-enable DHCP on the router. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Select Update Now and then Yes if updates are discovered. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. What exactly does it say? So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. Required fields are marked *. Everything appears ok until I try to run a seslected programme. Use an IP Address checking website to see where your IP address is registered to. They way I currently fix this is to update my DNS details to another IP address. Immediately you should be able to see if the most up to date version is installed. Firstly disable DHCP on the router and reboot it. 04:44 PM This website uses the TMDb API but is not endorsed or certified by TMDb. All postings and use of the content on this site are subject to the. AVForums.com is owned and operated by M2N Limited, in. in, 28-11-2018 To begin, restart your computer. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Turn off the modem/router and wait 10 minutes before restarting. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. For the best quality, use an alternative browser. Now thats interesting NOTHING will load now. However, a reputable VPN service will quickly resolve this issue. The code 02001 appears top right. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. If you have any questions/suggestions, please let us know in the comments down below. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Solved: Hi. Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. You are using an out of date browser. Some of you may have noticed issues with the BBC iPlayer service in recent days. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. Read about our approach to external linking. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. I am at a loss, can anyone help please, I can't be the only one with this problem? Your device is I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. 08:48 AM in. Visit the App Store for your device, search the store for BBC Iplayer. On Win11 and iplayer works instantly! Connect the USB storage device to the TV and select Support from the menu. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. 03:22 PM company number 03997482, registered in England and Wales. Press the I am at a loss, can anyone help please, I can't be the only one with this problem? 06:03 PM What kind of device is it? Read about our approach to external linking. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. I have tried a factory reset and nothing, 16-12-2017 norm123, User profile for user: I didn't even have to reset the smart hub. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. ! There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. Apple disclaims any and all liability for the acts, How do I use Chromecast with BBC iPlayer? Try clearing settings for iplayer. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Now thats interesting NOTHING will load now. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. 10:35 AM Barneyboy. Take a look at our article BBC iPlayer detecting VPN to find out more. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. We bought the MU6120 almost purely for watching the BBC iPlayer. in, 01-02-2019 29-12-2017 in. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. Please see our list of fixes below. The downside is that it doesn't work with the remote (expects a touchscreen). You can manually search for the iPlayer and install it here. 01:43 PM The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. Why am I seeing an error message when I try to play BBC audio and video? But no joy with iPlayer. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. WebOpen the BBC iPlayer application on your TV. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Try to uninstall and reinstall the app. Thanks anyway, 04-02-2019 The problem however seems to be mainly affect Samsung TV users and Roku users. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. Hi. | Read about our approach to external linking. If its just one programme, check our. All menus load fine Save my name, email, and website in this browser for the next time I comment. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. in. i tried to auto update from the tv menu but it said no updates available. Refunds. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. I've just tried this. 08-12-2017 provided; every potential issue may involve several factors not detailed in the conversations It is common for some problems to be reported throughout the day. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. Checkour. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001. 21-12-2019 apparently harder to get to work on non-windows devices. Thanks. 08:41 PM Can anyone help, User profile for user: If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. Read about our approach to external linking. ask a new question. You may have an old unsupported version of iPlayer. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! in. I was told that Sansung are aware of it and it would be fixed in the next firmware update. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. Bought a Firestick. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. We hope this fix guide has helped you get back to binge watching your favourite programs. If that still doesn't work, it means the device will no longer be compatible. What is the error number? Thanks. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 09:01 AM Any Further updates or software problems will be available here. 15-12-2017 Type your device's model number into the search bar. It is an MU6105, great TV. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. Please bookmark this page. iplayer and My5 not showing any video. I have tried once but like you have been out when they called 4 days later. Guess what logged in, and still get the 02001 Error. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Check to see if this solves the problem after installation. Another option would be to force quit an app on your Apple TV. The devices listed have been submitted to us by Toshiba devices certified for BBC iPlayer. If there are no results on the page, then your model isn't listed. Once you enter this menu, it will let you know if there is an outstanding update ready. Hi. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. The app thinks your IP address is outside of the uk. Samsung UK say I am abroad so can't help. Let's look over some the general troubleshooting to see if we can get it working for you. 08:03 AM It would appear that the BBC is collecting VPN address to block. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through Looks like no ones replied in a while. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). I played the video successfully on the two TVs. Depending on what device you are using, there are different ways to uninstall and reinstall the software. All menus load fine but every What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. Some BBC media players stoppedworking from October 2020. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. 02100), Does the problem affect one or more programmes? 16-12-2017 07:16 AM Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? Ready to throw the computer out the window?. Copyright 1995-2023 All Rights Reserved. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. Which programmes are affected? Please Samsung work with BBC to sort this out, dont leave it to your consumers. (e.g. 09:04 AM Disable the VPN and operate on just a WiFi connection. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. And thats all theres to it. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. I am at a loss, can anyone help please, I can't be the only one with this problem? Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. Press the Sign In button. All menus load fine but every I have had two calls logged but been out when they called back. ps allow around an hour for the call to Samsung customer support in the first instance! Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. on my 100mbs connection from Aus getting 70mbs to london! Happy Holidays and a Happier New Year to you all. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Go to the APPS menu by pressing the Home button on the remote. (Smart TV, games console, streamer, set-top box, etc.) You also get the best data encryption and secure connections available. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. Does it affect live or on-demand programmes? in. Are you repeatedly getting the error code: error 02001? Luckily I have a program checking for changes to the page or I might have missed it. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Simply disconnect and reconnect the device to the internet. 08-12-2017 Including on programs that was previously displaying the issue. Go to Settings and This is out of the BBC's control. 02:35 PM Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. We will see. 1-800-MY-APPLE, or, Sales and You could have an incompatible iPlayer version to your device. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. To access the Samsung Store, click the application icon. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Take a look at the article below for a more detailed look at this. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 in, Any luck?? I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 Engineer said that cause of the problem only identified in last week or so. I contacted Samsung support who took control of my TV, reset apps but that didn't work. How can I check if BBC iPlayer is available on a particular TV? I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 10-05-2018 There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony Your email address will not be published. I too have this problem on my Q7F QLED TV. 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Still getting the same error message. I did however get the login page today which gave me hope it would start working. It may no difference to BBC iPlayer. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced.
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